Privacy & Management of Personal Data
Scope and applicability
Jetwin processes personal data in connection with the provision of online gambling services. This Policy applies to players, visitors and applicants who interact with Jetwin, whether through our website, mobile applications or related services. It describes the categories of data we collect, how we use it, with whom we share it, and the controls you have over your information.
Data controller and contact details
Data Controller: Jetwin Ltd. Jurisdiction: [to be confirmed]. Contact: [email protected]. Our Data Protection Officer can be reached at [email protected] for questions about this Policy or your data rights.
What personal data we collect
We collect only information that is necessary for the operation of our services and in accordance with applicable law. Categories include:
- Identifying information: name, date of birth, nationality, and government-issued identifiers provided for identity verification.
- Contact details: email address, telephone number, postal address.
- Account information: username, password, security questions, device identifiers, login and activity history.
- Financial data: payment methods, bank account or card details used for deposits and withdrawals, transaction history.
- KYC/AML data: documents and proofs required to verify identity and assess risk.
- Technical and usage data: IP address, browser type, device information, pages visited, actions taken, login times.
- Cookies and analytics data: cookie identifiers and usage measurements collected via our systems.
- Marketing preferences: consent choices for receiving communications and special offers.
How and why we process personal data (legal bases)
We process personal data for the following purposes and bases:
- To provide and administer our services (contract): account creation, management and customer support.
- To comply with legal or regulatory obligations (legal obligation): verification, AML/CFT controls, reporting where required by law.
- For the protection of our legitimate interests (legitimate interests): fraud prevention, security monitoring, and improvement of our products and services, provided these interests do not override your rights.
- With your consent (consent): processing for marketing communications or for purposes where consent is required by law.
Sharing and international transfers of personal data
We may disclose personal data to:
- Service providers acting on our behalf (e.g., processing payments, hosting, customer support) under contractual safeguards.
- Regulatory or law enforcement authorities when required by law or in response to validated requests.
- Affiliates or entities within our corporate group for the purposes described in this Policy.
- Third parties in connection with suspected fraud, gaming irregularities or other unlawful activity, or with your consent.
Transfers of personal data to countries outside the EEA or to jurisdictions without equivalent data protection may occur, always subject to safeguards such as standard contractual clauses or other legally recognized transfer mechanisms.
Retention of personal data
We retain personal data for as long as necessary to fulfill the purposes described in this Policy, for the duration of your relationship with Jetwin, and as required by applicable law and regulatory obligations. In practice, this may include retention for up to seven (7) years after the end of the relationship or last transaction, unless a longer retention is required by applicable law.
Your privacy rights
- Right of access: you may obtain a copy of your personal data held by us.
- Right to rectification: you may correct inaccurate or incomplete data.
- Right to erasure: you may request deletion where no compelling reason exists to continue processing.
- Right to restriction or objection: you may restrict processing or object to certain processing activities, including profiling for marketing purposes.
- Right to data portability: you may receive your data in a structured, commonly used format and transmit it to another controller where technically feasible.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
- Right to lodge a complaint: you may file a complaint with the supervisory authority in your jurisdiction.
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. This includes encryption of data in transit and at rest, access controls, multi-factor authentication for staff, regular security assessments and incident response procedures.
We use cookies and similar technologies to operate our services, remember preferences, and analyze usage. You may manage cookie settings in your browser, but disabling cookies may affect site functionality. Details are provided in our Cookie Policy.
We may send you promotional communications if you have opted in or given consent. You may withdraw consent or modify marketing preferences at any time by contacting us or through your account settings. We do not share your personal data with third parties for their own marketing purposes without your consent.
Jetwin does not knowingly collect personal data from individuals under the legal gambling age. We perform age checks and, where appropriate, restrict access and retain records in accordance with applicable law.
Requests to exercise rights or questions about this Policy should be submitted to [email protected]. The Data Protection Officer can be reached at [email protected]. We will respond within one calendar month, with a possible extension where required; we will inform you of the reason and new timeline. If you are not satisfied with our handling, you may lodge a complaint with the competent supervisory authority in your jurisdiction.
We may update this Policy from time to time to reflect changes in our processing activities. When we make material changes, we will provide notice within the Jetwin platform and by email where you have opted in for communications. The date of the most recent revision is shown at the top of this Policy.